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Outages

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Checkout latency spike in eu-west-2CriticalOpened 14 min ago · Marisol Enriquez
Webhook retries backing up on ledger-apiMajorOpened 2 hr ago · Tobias Renner
Search index lag above 90 secondsMinorOpened 6 hr ago · Priya Balachandran
Stale card art on merchant dashboardMinorResolved yesterday · Dmitri Kolev

Declare outage

Name (optional)

Give a short description of what is happening. If you'd rather not, leave it blank and rename it once things settle.

Severity

Very high impact to customers, and someone needs to respond right away. Think a full outage, or payment data exposed.

Summary (optional)

What you understand about the event so far, and the damage it has done. Detail is welcome here.

A merchant reported that the checkout page stalls after they submit payment details.