Compounding calm: how Havenlark now resolves 46% of its support volume with Corvane's Vessa.
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Havenlark
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Any site I land on with that little Corvane launcher, I just assume support is going to be good. Which is presumably the point.
Seeing the whole team's queue and sorting things out behind the scenes makes it better for the customer and for us.
Vessa has been a huge lift in scaling our desk and getting people quick answers. It clears 47% of repeat questions on its own.
Corvane's reporting finally told us what the team actually spends the day on, and we moved three people off email because of it.
"Corvane is great!"
Corvane is a friendly platform for customer support, lead capture, lifecycle messaging, product marketing and release notes.
"The offer grows as you grow"
We have a real relationship with their success team. They listen, they ship, they help us get the best out of the product. It is modular enough to scale with us.
Corvane brought conversational support across Palewater's whole product line. What used to be a scattered experience is now consistent and personal.
Without Corvane we could not answer in real time at the efficiency we manage now. The in-app integration keeps it painless for customers.
Our queue used to be three inboxes and a spreadsheet. Now it is one place, and new starters are useful in a week rather than a month.
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