"I really like it. Knowing it can be trusted is the thing — everything else is a bonus."
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Here's what we recommend
Based on the challenges and requirements you described, we think the Foundry plan is the right fit for your team.
Foundry
Scale customer insight across the whole organization, with the controls a large team needs.
Talk to our team for pricing
Switch plan: Foundry
Summary
Organization
Size
1,240 people
Sector
Health services
Your challenges
- – Analysis takes too long
- – No shared research standard
- – Getting stakeholder buy-in
- – Tools scattered across teams
- – Collaboration
- – Findings you can trace
- – Data security
Additional requirements
- – Custom legal contracting
- – Workspace analytics
- – Security reviews
- – Custom workspace
- – Single sign-on
All your customer insight in one place
Analyze what customers tell you. Keep every finding where the whole team can reach it.
Speed up your analysis
Turn interviews and tickets into needs and pain points. Transcribe, tag, and surface themes in an afternoon rather than a fortnight.
Roberto 0:11
Jess 0:22
Sustainable design isn't a nice-to-have for us; it's the reason procurement signed off. We need to show the footprint of every choice.
Roberto 0:54
Find or create a tag…
Get started with a tag
Pain pointGoalRole
MotivationBehavior
User journeyPositive
Stop repeating research
Store and search nine years of studies in one place, and give stakeholders the evidence they need without another kickoff call.
People cannot find their way from the home screen to a playlist
Interview: Jess Simmons
Navigation is hit or miss. Basic tasks are fine, but anything past the second level is a hunt.
Interview: Carlos G.
The app has promise, but I move through four menus to reach the thing I use daily.
Ease of navigation has the strongest pull on renewal
A solution that actually scales
Spread research across the organization with the customization, security, and compliance a regulated business is asked for.
Discovery: clinical staff
Researchers are under constant time pressure
4
How Tessera solves your challenges
Analysis takes too long
Fast and accurate analysis
From customer interviews to support tickets, Tessera helps you find the pattern with software that is quick, accurate, and flexible enough for every team.
Bec 0:50
I like that there's a focused mobile experience. You've brought all of those concepts into something I can check on the bus.
Navigation 4Experience 23
Highlights
Select a sentence, a paragraph, or a single word and file it under a tag.
Phase of research
Identify
Plan
Prepare
Analyze
Feedback type
Bug
Papercut
Feature request
Usability
Tag boards
Agree on one taxonomy, then let every project inherit it.
ThemeQuote
Canvas
Work a problem out together on a surface everyone can see.
Tools scattered across teams
One home for every finding
Bring interviews, surveys, tickets, and sales calls into one library, with the permissions and provenance that make people trust what they read.
Interviews1,482
Surveys317
Support tickets26,904
Sales calls2,113
Every source
Ingest from the tools your teams already live in, on a schedule.
Traceability
Every claim in a report links back to the moment in the recording it came from.
Traceable findings
Follow any statement back to the interview minute behind it.
Workspace admins6
Contributors184
Viewers1,056
SSOSCIMAudit log
Roles and access
Give the whole company read access without giving up control.
Data security
Encryption, regional hosting, and an audit trail your reviewers can read.
Key resources
Everything your legal, security, and procurement reviewers usually ask us for — in one place, before they ask.
Legal agreements
Data security and privacy
Security, reliability, privacy, and compliance sit underneath everything we ship. Our trust center holds live monitoring and the supporting documentation, including SOC 2 Type II, HIPAA, and our latest penetration test.
See the trust centerMeet our customer success team
The people who help you build the rollout, run the change management, and grow your organization's practice past the first team.
Diego Marchetti
Head of Sales
Marit Halvorsen
Customer Success Team Lead
Julia Minkus
Customer Success Manager
Dan Osei
Customer Success Manager
Join 6,412 product-obsessed people like you
Our invite-only Circle is where people building thoughtful products compare notes with teams a few steps ahead. Ask for help, share a rough draft, and work through the messy middle together.
Request an invitation to the Tessera Circle.
Tessera
Threads
Mentions & reactions
More
Channels
# design-critique
# feature-requests
# general
# introductions
# jobs
# reading-list
# research-questions
# introductions
Anjali Sridhar 9:14 AM
Hi folks — I lead strategy at Loamfield Health. We moved to Tessera so we can trace any decision back to an interview. Happy to swap notes on tagging.
👋 7＋
Josh Grosse 4:53 PM
Hi everyone! Six weeks into a research ops role and reading everything in here twice.
Mei Tanaka 5:02 PM
Welcome Josh — start with the tagging taxonomy thread from March.
Our customers
Tessera carries customer research at 3,240 organizations, from six-person studios to hospital networks and national retailers.
Corriva
Halvard Health
Nordhavn
What they're saying about us
Katherine Agnew
Corriva
Tessera is easy to pick up and hard to put down. It has made me a better researcher and changed how I structure a study from the first day.
Will Gregory
Halvard Health
The features are strong, but the real win is that my colleagues actually open the library. Sharing research finally stopped being a chore.
Elle Beebe-Tron
Wren & Post
Analysis and a searchable repository in the same place is something I wish I had eleven years ago, in my first research role.
Luis Valente
Nordhavn
Video tagging and accurate transcription changed how quickly we can answer a question from the leadership team.
Priya Raghunathan
Fieldline Retail
We ran eleven studies last quarter with the same taxonomy. Comparing them took an afternoon instead of a fortnight.
Get in touch
If you have questions about the plan, security review, or rollout, our team answers every one of them — usually the same day.
@Bec Lourey this is worth a longer look — can we talk it through tomorrow?