Natural language conversations
No misleading answers
Mara
Active
Asks clarifying questions
Seamless human handoff
Wren is a breakthrough AI agent from Tessel that actually works. Built on the most capable language models available, Wren resolves customer questions on its own — accurately, and grounded entirely in your own support content.
Wren understands messy, real-world questions, asks for the missing detail, and holds a conversation that sounds like a person wrote it — cutting first-response times to seconds, covering the overnight hours, and lifting satisfaction scores instead of denting them.
Wren works natively inside Tessel's platform, so it is a connected part of how your team already works — not a bolt-on. Inbox, tickets, messenger, reporting and help content all share one source of truth from day one.
Point Wren at existing help centre articles, public URLs, PDFs, and internal snippets, and it starts answering the same day.
Serve different answers to different segments with audience targeting, so trial users and enterprise accounts never get the same reply.
Write custom answers for the questions where wording matters, set a fallback order, and choose exactly when a conversation moves to a person.
For anything complex, Wren hands over cleanly — with the full transcript and customer context already attached for whoever picks it up.
Watch Wren's conversations in the inbox, review the answers it suggests, and create content on the spot to close the gaps it surfaces.
Track resolution rate, satisfaction scores, and content-level performance next to the rest of your support numbers.
Keep one conversation going wherever your customers are — chat widget, mobile app, SMS, social inbox, and community forum.
Wren detects a customer's language and answers in it, across 42 languages, without you maintaining a translation for each one.
Pair Wren with Workflow triggers, conditions, and actions to build connected experiences that would be impossible to run by hand. Route a returning customer straight to their account manager, hand a pricing question to sales, or have Wren pick up the conversation when it falls outside business hours.
Enter your help centre URL to create a custom, shareable demo. Wren will ingest your content and then use it to answer questions automatically.
You pay when Wren achieves the outcome you and your customers care about most — a resolved conversation.
You can also take control of your spend by setting up notifications, or stop Wren delivering AI answers to customers once a defined resolution limit is reached.
View pricingThe numbers speak for themselves. We're seeing a 47% resolution rate with Wren, which is honestly remarkable.”
Within six days, Wren was successfully resolving 39% of conversations. It has genuinely surpassed what we expected.”