Customer success stories
See how teams like yours use Perch to attract, engage, and support the people who buy from them.
Trusted by 21k businesses
From tangled to tidy: Retainly's route to one shared inbox.
Scaling satisfaction: Birchmark's support automation success.
Doubling down on customer satisfaction: how Modulo transformed its support experience with Perch.
Levelling up customer service with Halloway Optical: AI plus automation.
Fresh Crate's journey to first-class support.
Cottagely uses Perch's AI agent to delight hosts with lightning-fast support.
Bramble handles over a million conversations a week and keeps median response times under 52 seconds.
A conversation with Fanfare: omnichannel messaging that drives product adoption.
Ledgerly saved $460k in under nine months while making support feel personal.
Assembly Live uses Perch to run event support, close the loop on feedback, and drive more leads.
A conversation with Sonder Notes: providing award-winning customer service.
Kestrel Bank handles 60k customer conversations a day and keeps first replies under a minute with Perch.
It's almost like every site I land on with that @perch chat button gets filed under "these people will actually answer me". Just like @Perch intended. 🙂
njooroge
Being able to see the whole team's workflow and collaborate behind the scenes creates a better experience for the customer and for us.
Alex C.
Verified review
Ari has been a huge help in scaling our support and giving customers fast answers. It resolves 54% of frequently-asked questions on its own.
Jennifer Stavros
@perch […] Would massively recommend Perch as a support product — great experience on both sides of the conversation, and very powerful.
Resolution rates are up tremendously since we switched, and we're saving roughly 240 agent hours a month.
Marisol Quintero
Honestly, the fastest onboarding we've had for any tool. Two afternoons and the whole team was answering in one place.
Tobias Renn
We know it can be a challenge to scale customer support. Our answer? @perch — who has helped us deliver fast response times and maintain that competitive edge with its open platform and collaboration features.
Perch has brought an efficient support service to us that no other tool matched. Our team says they had already spent hours reading through the different options for communication channels.
Jonas V.
Self-service and proactive support have helped us cut inbound conversation volume by 26% over the past two years, even as our user base kept growing.
Christian Parker
"Perch is great." Truly — a great, user-friendly platform for customer support, lead generation, marketing automation, product marketing, and customer announcements.
Lovely F.
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