Baseline standards
Every guest should feel confident messaging their host and booking on Almara. See how your last 12 months compare with the targets for quality, responsiveness and reliability. Learn more
What to work on
Overall rating
Guests expect the same level of care wherever they stay, whatever the nightly rate.
Accepted requests
Make guests feel welcome by accepting requests whenever your calendar is open.
What you’re doing well
Reply rate
Answer new enquiries and booking requests within 24 hours of receiving them.
Target metHost cancellations
Cancelling on a confirmed guest leaves them scrambling for somewhere to stay.
Target metArrival details sent
Share door codes, parking notes and directions before the day of check-in.
Target metFigures cover 1 Sep 2024 – 31 Aug 2025 and refresh on the 1st of each month. Stays that were cancelled for reasons covered by our Extenuating Circumstances policy are left out of these totals.