Perchwork
“The numbers speak for themselves. We're holding a 50% resolution rate with Quilla, which is frankly remarkable.”
Oren VasquezDirector of Technical Support, Perchwork
Here, a host on the short-stay rental platform Stayloft wants to send scheduled messages to every new booking, but can't find the setting. Quilla reads the intent, returns a step-by-step guide, and links the host straight to the source article in Stayloft's help centre.
Since switching on Quilla, Stayloft has cut first-response times by more than half without adding a single seat to the support rota.
Here, Quilla reads the real question behind the question — why a completed task disappeared — explains the behaviour, and shows where to find it again. It links the relevant help centre article and checks the answer actually landed.
TaskDrift leans on Quilla's fast, sourced answers so the support team can spend its afternoons on product feedback instead of the same six repeat tickets.
“The numbers speak for themselves. We're holding a 50% resolution rate with Quilla, which is frankly remarkable.”
“Inside six days, Quilla was quietly resolving 42% of conversations. It has genuinely outrun what we planned for.”
“Every answer I read is either exactly right or handed cleanly to a person. There is no messy middle.”
“Within a fortnight we saw a 39% drop in conversations landing on our team.”
“The results are hard to argue with — double-digit gains in engagement and resolution.”
“In six months Quilla closed 6,140 conversations, gave the team back 1,280 hours and pushed self-serve as high as 87%.”
This restaurant owner wants to shut for a few days, so Quilla walks them through ten steps to set a closure on the digital ordering platform Plateful. As always, it shares the source so the owner can learn more about the mechanics if they ever need to.
Quilla helps Plateful's customers self-serve, and gives its agents their afternoons back for content and process work.
Here, a customer is having trouble with one of CoopMate's automatic doors for chicken coops as the buttons are behaving backwards — up is down and down is up. Quilla offers two fixes for two different door models, and explains how to get the unit working properly again.
CoopMate customers now self-serve for technical support that would previously have gone to an agent.
“Quilla is one of the best pieces of software I have brought into this company.”
“In the first week we watched Quilla resolve 33% of the conversations it touched.”
“Quilla beat the forecast. In week one, our automated resolution rate moved from 18% to 29%.”
“I was sceptical, given how layered our platform is, but Quilla was accurate from day one.”
“Quilla was unfussy to set up — a handful of clicks and suddenly you have a colleague who never sleeps.”
“The biggest win, in the end, is that we did not see a drop in the quality of what we offer. It has been better, week after week.”
Here, a user wants to pull a sales report and Quilla's first reply isn't quite the shape they had in mind. They ask for another route to the same answer and Quilla delivers a step-by-step guide without a pause.
LedgerVue runs Quilla across every customer conversation, which has pulled first-response times down and freed agents for the knotty cases.
Here, a business owner wants a plan that lets their staff split an allowance across different kinds of benefit. Quilla surfaces the right plan, explains how the split works, and points the owner to a human if they'd like to go further.
With Quilla in place, BenefitBloom gives a fuller, faster answer to every customer who reaches its agents.
“Quilla took the easy questions off our plate so the harder ones reached a person, and that has done a great deal for the team's week.”
“Quilla changed the shape of our support week. It reads our knowledge base and answers customer questions in seconds. People get answers faster, and we have more room to make a better product.”