Keelstone

Support metrics

At Keelstone, the customer sits at the head of the table. Our support crew is built around fast, expert answers — and we publish our numbers openly, quarter after quarter, so trust is something you can check rather than take on faith.

Don't just take our word for it — read the reviews on Rankwell.

Keelstone Support Metrics:

Date range: 03/04/2025 – 06/01/2025

Satisfaction score
(post-ticket survey)

96.4%

Ticket response time
(median)

71 min

Live chat pickup
(median)

24 sec

What our customers have to say:

“Traced the misconfigured control and closed it out the same afternoon.”

First response time:

Tickets

Tickets

454035302520151050
34%
15%
16%
11%
6%
7%
8%
3%
0–1 hrs1–2 hrs2–4 hrs4–6 hrs6–8 hrs8–12 hrs12–24 hrs>24 hrs

First reply time, in business hours

First contact resolution:

% of tickets resolved by first response

% one-touch tickets

0.650.60.550.50.450.40.350.30.250.20.150.10.050
47.8%
43.2%
49.6%
53.1%
2025 May2025 April2025 March2025 February

Tickets solved — year and month

Get to know the Keelstone Support Team

We're glad to put our numbers where anyone can see them — and just as glad to introduce the people behind them.

71% of the crew keeps animals!

Marisol & the barn crew

Goats in a straw-bedded barn pen — “Herd goats farm cage”, CC0 via Openverse

Get audit-ready and build trust — fast

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Top 100
Highest Satisfaction
BEST SOFTWARE AWARDS
2025