✨ Build notes
What changed:
- Wired in a
`Help Library` lookup step (scans your uploaded guides for a match)
- Dropped in a
`Branch` node to score that match
- Split the run into two routes:
- ̼ea099; Route A: strong match → the agent drafts and sends the reply itself
- ̼ea088;️ Route B: weak match → it acknowledges, then pings the on-call rota
- Rewrote the standing instructions so the agent leans on library snippets
Shape: inbox trigger → library lookup → score → reply outright OR hand off
🚩 Before you run it: the library is still empty, so upload a few guides first — the agent has nothing to quote otherwise.
1Drop your policies, FAQs and product notes into the help library
2Send a test message through and watch the branch pick a route
3Point the hand-off at the on-call channel