Ground it in your content
Bring in docs, help pages and past threads so assistants answer from sources you curate.
Overview
How Lodeway works
Teams run Lodeway as one shared workspace to design, ship and scale assistants for every channel they support.
Compose the routes
Chain multi-step jobs for assistants to finish, laid out in the visual Route Editor.
Wire your systems
Connect assistants to outside services and APIs using Lodeway Bridges and request blocks.
Ship to chat or API
Launch assistants in the Lodeway web widget, or any surface you build, through the Session API.
Chat opened
Greeting
Trip desk assistant
Open a case
Booking changes
Route suggestions
Pass to a person
Reply and pass over
Understood — I’m connecting you with one of our desk agents now.
Set { escalated } to true
Booking details
Trip desk assistant
Fetch traveller
Send itinerary
Route suggestions
Pass to a person
Route suggestions
Routing assistant
Fetch traveller
Live search
Fare details
Continue to hold