Frequently
Asked Questions

Yes, we accept Bitcoin. Right now that runs through the Rill plugin on our storefront, which supports instant-channel payments only. Direct on-chain settlement is something we’re working on for later this year.

We run one student and educator discount and nothing else. Write to support with proof of enrolment and we’ll send a code the same week.

For most of Europe, yes — VAT is collected at checkout and remitted for you, so nothing is owed on delivery.

Two years from the delivery date, covering manufacturing defects and screen faults that aren’t caused by impact.

Send it back within 45 days for a full refund. We only ask that the stylus and cable come back in the box.

Currently 43 countries across North America, Europe, and Australasia. If yours isn’t on the checkout list, tell us and we’ll look into it.

We can, though the carrier requires a signature, so a street address usually arrives a day or two sooner.

Free within the contiguous U.S. Elsewhere it’s calculated at checkout and generally lands between $18 and $34.

Anytime before the label is printed — reply to your order confirmation and we’ll change it by hand.

Two: a waxed-canvas folio and a slim felt sleeve. Both are cut to leave the stylus dock clear.

Not in the box. Any Bluetooth or USB-C keyboard will pair, and our own folio keyboard ships separately.

The folio case folds into a stand at two angles. A separate aluminium desk stand is available as well.

Yes, with a USB-C to Ethernet adapter. The device will prefer the wired link whenever it’s connected.

Up to seven remembered Bluetooth devices, three of them connected at once, plus anything on the USB-C port.

Install the desktop helper app, then connect over USB-C or the local network. Mirroring and extending are both supported.

There is, on the top edge, and it runs off a dedicated amplifier rather than the USB-C port.

Yes — any powered USB-C hub works, and the port will keep charging the device while they’re plugged in.

Most USB class-compliant printers are recognised without a driver. Network printing works over the local Wi-Fi too.

External USB cameras are supported for calls. There’s no camera built into the device, by design.

Choose your region at checkout and the matching plug is packed with the charger.

One, with a hardware switch on the left edge that physically cuts the circuit.

128 GB on board, plus a microSD slot that takes cards up to 1 TB.

It’s rated IPX4 — fine in drizzle or a splash at the sink, not made for submersion.

232 × 168 × 7.4 mm, and 402 g with the back cover on.

We design for eight years of daily use and commit to parts and software updates for at least that long.

0 °C to 42 °C in use, and −18 °C to 55 °C in storage. The screen refreshes more slowly near the cold end.

The complete sheet lives on the product page, including panel, radio, and battery detail.

Measured at 30 cm it sits well under the common comparison devices, and every radio can be switched off in hardware.

It refreshes fast enough to scroll and write on, runs full applications, and isn’t tied to one bookstore.

It uses a reflective transflective panel rather than classic e-paper, which is what lets it hold 60 Hz.

The surface is a hardened resin layer that takes ceramic nibs happily. Most EMR pens are recognised straight away.

DC dimming lowers brightness by reducing current instead of flickering the backlight thousands of times a second.

1856 × 1392 at 187 ppi, with a 60 Hz refresh across the whole panel.

A second set of LEDs with no blue output at all, so late reading doesn’t shift your body clock.

They are. A page left open overnight shows no ghosting and draws almost nothing from the battery.

7,600 mAh, charging to 80 percent in a little under an hour.

Around 17 hours of reading and writing with the backlight low, or roughly six days for lighter use.

Power, two page keys, and the microphone cut-off switch. Everything else is on screen.

An eight-core ARM chip paired with 8 GB of memory, tuned for low idle draw rather than peak scores.

The mainboard is socketed for a future upgrade, and we take any Q1 back for refurbishment or recycling.

Yes, with four screws and the pull tab. Replacements are $39 with a guide in the box.

The panel is a single module you can order and swap at home in about twenty minutes.

Flip it over and the flat end erases, the way a pencil does.

Roughly nine months of daily notes for most people. Five spares are taped inside the lid of the box.

4,096 pressure levels and full tilt, with no battery to charge.