Just shippedStreams, a live inbox for feedback

How does your team choose what deserves building?

Every call, ticket and survey lands in one place. Larkspur reads it with you, so the next release is an argument you can defend.

Larkspur gathers every scattered customer conversation and hands back the reasoning behind it. Get the answer. No guessing. No gut feel. It is a different way to understand the people you build for.

Search

Find answers to the questions stalling the roadmap

Interviews, tickets, sales notes and survey text land in one searchable place. Ask in plain language, get an answer with the receipts attached, and follow every claim back to the person who said it.

Listener Discovery
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Interview with Iris

When I first started using the app it was hard to move between pages on my phone because the buttons were unlabelled.

Listener Discovery
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A cluttered first screen is doing most of the damage

Listener Discovery
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Interview with Rob

It would be great to see more community-built lists, or even a way to swap them with people I follow.

Listener Discovery
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People want to feel connected to a scene, not a catalogue

Recommendations
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Listeners feel unseen by the personalisation model

Recommendations
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Interview with Emmeline

I do not know how the picks are chosen. Half of it feels random. It would be great if they leaned into what I already replay.

Access Research
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Thin accessibility settings frustrate low-vision listeners

Access Research
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Interview with Pat

My partner and I both have poor eyesight and the app gives us no way to change type size or contrast.

Anyone on the team can get to the evidence they need without booking a meeting.
Noor Abadi
Head of Product Research
Fernwork
Projects

Make sense of support threadssales callssurvey replies

Turn raw customer material into something arguable in an afternoon. Spot the unmet need, build the case for the roadmap, and decide before the window closes.

Pull the moments out

Larkspur suggests the quotes worth keeping from prompts you write yourself, or you mark them by hand and it learns the shape of what you want.

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EEmmeline 0:11

The only real issue is that downloading anything for offline listening breaks half the time, which is bad news on a train with no signal.

Find the pattern

Thematic clustering reads sets far too large to hold in your head, then labels the groups it finds — including the ones nobody thought to look for.

Interview with Emmeline

The only real issue is that downloading for offline breaks half the time, which is bad news on a train.

Interview with Cindy

I wish there was a way to talk about music offline too, without the app assuming I am always online.

Interview with Rob

The offline mode is a lifesaver for flights but downloaded lists vanish when the app reopens.

Interview with Andy

I have a threshold where I stop trying to tell the apps apart and just use whatever opens fastest.

Interview with Megan

I am bad at browsing offline content when I have an unreliable connection at home.

Interview with Patrick

I wish there were interactive features in the app to connect with fellow listeners.

Interview with Josie

It would be great to have a feature where I can create and share lists with friends.

Interview with Jason

While the app locks down, it is not very intuitive. I often find myself getting lost.

Interview with Bec

I rely on the offline mode for listening to music during my commute.

Move the team

Bring the room closer to the customer without typing a word. Push needs and friction into the tools your team already has open every morning.

Downloading for offline is unreliable

Listeners value offline playback for flights, commutes and travel to areas with poor connectivity. Failures cluster around download and first reopen.

Insight · Listening research
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Seeing a customer's face and hearing the pause before they answer — a spreadsheet never gets close.
Devon Marsh
Design Researcher
Northgate Labs
Streams beta

Take the guesswork out of feedback

We surface the pattern while it is still forming, so the team knows what matters before it turns into a fire. No more trawling a spreadsheet nobody owns.

Voice of Customer/Product feedback
Last 180 days
7 October 2024
Create and manage lists48
Diversity in artists52
Navigation and interface4
7248240
AugSepOct.
4 themes selected with 521 data points
Ability to create and manage lists182
Diversity in artists and catalogue155
Navigation and user interface104
Offline listening reliability80
Compatibility across devices59
Feedback on pricing46

See trends as they happen

Watch emerging themes in your customer feedback move week over week.

Go straight to the source

Open the underlying quote, build empathy, and uncover the theme behind it.

Built around your questions

Tell us what matters to your team and we will keep you ahead of it.

Powering decisions at serious scale

A scalable, auditable platform for organisations where a wrong call is expensive.

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Listening improvementsProduct team
Offline sync6 projects, 1 channel
For you

Tailor the team's experience

Set the standard for how your team works, with a landing experience and templates built for your workspace.

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Keep data safe and secure

Control who can see what at the workspace, folder and project level, with a full audit trail behind it.

Join the teams already deciding on evidence

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