Halyard Messenger
The most configurable
messenger. Full stop.
Style, layout, content — your call. A messenger built to wear your brand, and to make the conversations behind it worth having.
View demoSet dividers to organise your work — start by creating your first one.
Create a project
Spring is here — and with it a strikingly bold re-design of the Classic Notebook. You can now pick it up in Peach, Sky Blue and Pastel Green, so the cover can match your mood rather than the stationery cupboard.
Need anything?
Mark any item as a favourite as you scroll and it stays pinned to the top of your list.
You have new messages.
Alex · 5m ago
1d ago
paul@example.com
I’m getting a 402 back when debugging the webhook and can’t figure it out.
API version1.2.1
Customer messaging that looks like you, powered by us
On brand
A consistent brand experience at every touchpoint. Halyard lets your team build an engaging Messenger that keeps customers inside your world rather than ours.
Flexible
If you assumed configuring the Messenger meant a quarter of engineering time, think again. It is fast, no-code, and configurable down to the corner radius.
Built for modern customers
Faster answers for visitors and customers, better onboarding for new accounts, and a deeper connection to your content across the whole journey.
Make every moment in the Messenger count
Drop Halyard into your product, app or website and turn one-off support tickets into a running relationship your customers actually come back to.
Support your customers with options they’ll love
Put messaging and support automation exactly where it does the most work — inside your product, app or website.
Make life simple for your customers
Every resolution can start in the Messenger. Capture any kind of request — a two-line question or a twelve-step migration — with Messenger-first ticketing.
Let your customers self-serve
Improve your CSAT
Fernwood Co.Replies in a few minutes
A dashboard for the mobile app
By HanneShared today
The mobile app has a new addition: a dashboard that keeps track of the numbers you check most. Not one, not two, but three default layouts to pick from — and a birdseye view of every account on the Overview tab, filterable by any date range you like.
Reach customers at the moment they’re ready to act
Halyard puts the right message where the decision is actually being made — in your product, your app, or the page they landed on.
Announce and drive action
Publish always-on announcements straight into the Messenger, so the people who need your latest release find it without hunting for a changelog.
Onboard and activate
Better visitor connection.
Higher customer conversion.
Close the gap between intent and purchase by talking to visitors while they are still on the page, and still interested.
Meet with Hanne
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Hello, Jana.How can we help?
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Hello, Jana.How can we help?
A mobile Messenger designed on purpose
Configurable navigation, in-app formats that only exist on mobile, and integration points that respect the design language of your own app.
Personalise your Messenger at any scale
In context
Convert, engage and support your customers inside the product, app or website they are already using.
Configurable
Match the Messenger to the rest of your brand’s look and feel, for an experience people recognise and trust.
Versatile
Stay relevant to customers at every step of the journey, from first visit to fifth renewal.
Flexible
Shape the Messenger around your business, your brand and the way your customers already behave.
Fast
Answers land in under a second on a mid-range phone. No spinner, no apologetic loading state.
Modern
Reach a wider audience on a channel built for the way customers already expect to get in touch.
Support customers when and where it suits them
Don’t narrow the conversations you can have. Halyard reaches people on email, SMS, in-app chat and the messaging apps they already keep open all day.
Hello, Jana.How can we help?
In-app messages through Halyard earn 3–4× the engagement of the same message by email
Teams running the Halyard Messenger cut first-response time by 68% in their first quarter
Article suggestions on the Messenger home screen lift help-centre engagement by 83%