Get in touch

Support that answers, any hour

Browse the Help Centre for a fix in seconds, or talk to a human in the app — nights, weekends and bank holidays included.

← Support

Marta

Hi Ren — how can I help today?

I’ve misplaced my card 😅

Marta

No problem. You can freeze it right now from the Cards tab — I’ll walk you through it.

Close-up of hands holding a smartphone in a dim interior — photo by Lina Jan on Pexels

Chat to us directly

Talk to our support team in 42 languages through encrypted in-app chat. Open your profile in the top-left corner → select Help → pick the topic that fits and browse the answers, then choose Chat with us if you still need a hand.

Open the in-app chat

Ready-to-go answers

Detailed walkthroughs for the questions we get most, kept current by the same team that answers your chats.

Visit the Help Centre

Person using a laptop on a sofa in warm evening light — photo by SHVETS production on Pexels

Spotted something suspicious?

If something on your account looks wrong, don’t panic — but don’t wait either. Report it and we’ll freeze what needs freezing while we investigate.

Report activity

Getting back into your account

I’ve lost access to my account or my card

Open the Vantic app and follow these steps:

On the login screen, tap Lost access to my phone number
Tap Forgot your passcode? and we’ll help you get back in over in-app chat

If you still can’t reach your account or the chat, write to us at support@vantic.com.

Vantic will never ring you about your personal account without messaging you in the app first. To block a card, our automated line is +353 1 574 0192 (call charges may apply).

That number can’t connect you to an agent and can’t make outgoing calls.

I’ve lost my passcode

I’ve lost the phone number I signed up with

I’ve lost both my passcode and my phone number

Quick access

Need help? Here’s what to do

Suspect fraud or a scam? Report it

If you hold an account with us, report the activity or transaction here.

If you don’t hold an account with us and believe a Vantic customer has defrauded you, please report it through your own bank.

Share your Vantic experience

Media and partnerships

Local authorities

Choose your plan

Core

Free

For the money basics — everything you need to keep track in one place. Sending abroad and sticking to a budget, without the admin.

Flow

€4.49/month

For the everyday spender — higher limits abroad, purchase cover, and a savings rate that keeps up with you.

Signature

€8.90/month

For getting more from every day — partner subscriptions, better savings rates, and unlimited currency exchange.

Steel

€16.40/month

For frequent travellers and traders — travel insurance, raised limits, and subscriptions worth €2,340 a year.

Apex

€42/month (introductory)

For those who want the lot — unlimited lounge access, monthly global data, partner subscriptions and cancellation cover.