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Rollout of Atlas v3

SummaryNotesTranscript

Pilot debrief with field ops @Today

Ops and design sat with seven dispatchers to walk the Atlas v3 build. The group liked the new routing view, but flagged three navigation snags to close before the regional pilot.

Key points discussed:

  • Dispatchers praised the saved filters and faster board loads
  • Offline handling is still thin, especially on older tablets

Action items:

Design to rework the route switcher by 5/30
Platform to fix offline sync on tablets by 6/7
Product to book a follow-up with the pilot crew

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Atlas v3 rollout

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Halyard 50 Threads 15 Drive 12
Atlas v3 kickoff
Implementation / Docs
To-do Atlas v3Most viewed
Design / Docs

The Atlas rollout reaches 90% of dispatch regions on June 11, 2025.

Atlas v3 highlights:

Four components are already deployed in the pilot ring.

  • Simplified routing board
  • Rewritten dispatch copy
  • New status palette

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Where did the Atlas v3 pilot land?
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Halyard 50 Threads 15
Atlas v3 kickoff
Implementation / Docs
To-do Atlas v3
Design / Docs

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1. Field competitors
CompanyKey strengthsKey weaknesses
TalloakAdvanced visuals
Robust analytics
Enterprise-ready
Complex for basics
High cost
Steep ramp
Nook IndustriesDeep integrations
Affordable
AI features
Cluttered interface
Suite lock-in
Slow at scale
BrightwellFriendly setup
All-in-one
Frequent updates
Thin analytics
Workspace sprawl
Perf at scale
2. Market trends

Dispatch software in 2025 is consolidating: teams want one surface that holds documents, routes and conversations instead of five. Demand is strongest for automatic tagging and plain-language querying, paired with interfaces an operator can reshape without a rollout.

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6 steps · 188 sources
Pages related to 'Field findings'
Pilot debrief for Atlas launch
Entry points for the new board
Research plan: Atlas v3
Research teams in our org
Min-Yan Koh · #dispatch-feedback
Celine Tanwani · #research-team
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Rollout of Atlas v3

SummaryNotesTranscript

Pilot debrief with field ops @Today

Ops and design sat with seven dispatchers to walk the Atlas v3 build. The group liked the new routing view, but flagged three navigation snags that need attention before the regional pilot.

Key points discussed:

  • Dispatchers praised the saved filters and faster board loads
  • Offline handling is still thin, especially on older tablets

Action items:

Design to rework the route switcher by 5/30
Platform to fix offline sync on tablets by 6/7
Product to book a follow-up with the pilot crew

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-- Initialize empty board
initBoard :: Board
initBoard = replicate 3 (replicate 3 Nothing)

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  | row < 0 || row > 2 = Nothing
  | col < 0 || col > 2 = Nothing

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Priority
Text
Draft launch plan
Medium
Launch plan outline
  1. Define the region
  2. Set rollout goals
  3. Choose comms channels
  4. Draft dispatcher messaging
  5. Allocate budget
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