build a remarkable career

Join Orla at the front edge of AI customer service, where a small team ships demanding software for some of the busiest support desks in the world.

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Orla team gathered in the studio — photo by Kampus Production on Pexels

Two colleagues in conversation during an all-hands — photo by Felicity Tai on Pexels

we are on a mission to make support feel human at any scale

We're set on raising the standard for service at volume, so large teams can answer people the way they'd want to be answered. Think of Orla as the partner that speeds up your AI practice — a platform built for the leaders who have to make those agents perform.

Started in 2017, Orla is a Halifax company that has carried more than 3.8 billion service conversations for teams like Tallowbrook, Brightsea, Kettleworks, and Vantage Rail, giving back millions of hours of human effort.

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Team celebrating together at a company gathering — photo by Yan Krukau on Pexels

values

our values ground the calls we make and shape how we work together at Orla

push

Take a position and invite the hard question.

lift others

Show up with warmth and practical optimism.

ask why twice

Know the reason behind the thing you are building.

narrow the aim

Fewer things, finished properly.

sharpen weekly

Never settle. Leave the craft better than you found it.

build for the decade

Design for where we are headed, not where we stand.

how we actually work together

We're a remote-first team that still cares a great deal about being in a room together. We love the flexibility, and we also know some conversations only happen face to face. That's why we plan real offsites and team weeks at our Halifax studio through the year, so collaboration has somewhere to land.

Everyone here can also work from abroad for part of the year. Seeing how other places solve problems tends to widen what people bring back, which makes for better colleagues as much as better work.

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