connections

Arclight

Automatically raise callback requests and pass live calls from your AI agent to a person, ticket context included.

Voice handoff

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Basewell

Transfer whole customer conversations, ticket history and all, from an AI agent to a person over chat, phone, or email.

Chat handoffEmail handoffVoice handoff

Cobalt Desk

Pull articles from your Cobalt Desk knowledge base so replies stay accurate, current, and safe to send.

Knowledge sync

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Corvus Labs

Unlock deeper analytics on every chat exchange and see how customers move through a conversation, where they stall, and which answers earn the highest satisfaction scores.

Reporting & insight

Driftwood

Connect the full Driftwood suite. Sync your knowledge base and route conversations to people over chat, email, and phone.

Knowledge syncChat handoffEmail handoffVoice handoff

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Emberline

Get running in minutes using the docs you already publish in Emberline, so your agent can start resolving questions today.

Knowledge sync

Fernbank

Connect the full Fernbank suite. Sync your knowledge base and route conversations to people over chat, email, and phone.

Knowledge syncChat handoffEmail handoffVoice handoff

Glasshouse

Train an AI agent on the content inside your Glasshouse workspace, then hand customers to a person over email, voice, or chat when it matters.

Knowledge syncChat handoffEmail handoffVoice handoff

Halcyon

Ingest content from Halcyon files so your AI agent can generate accurate, relevant answers from knowledge you already keep.

Knowledge sync

Ironleaf

Connect your knowledge base to draft instant replies. When a question needs a person, bring an Ironleaf teammate into the thread over chat or email.

Knowledge syncChat handoffEmail handoff

Junction Desk

Move customers to a person in Junction Desk over email and chat. Conversation context travels with them for a faster resolution.

Chat handoffEmail handoff

Kelvin KB

Point your agent at existing Kelvin KB content and it can begin resolving customer questions the same afternoon.

Knowledge sync

Larkfield

Connect the full Larkfield suite. Sync your knowledge base and route conversations to people over email and chat.

Knowledge syncChat handoffEmail handoff

Meadowlark

Connect the full Meadowlark suite. Sync your knowledge base and route conversations to a person over chat or email.

Knowledge syncChat handoffEmail handoff

Nordvane

Escalate conversations from an AI agent to a person in Nordvane, with a clean handoff across voice, messaging, and email for faster resolutions and a calmer experience.

Chat handoffEmail handoffVoice handoff

Orbitell

Bring existing Orbitell content across so your agent can start answering inquiries on every channel you support.

Knowledge sync

Pinehold

Connect the whole Pinehold suite. Train an agent on Pinehold Knowledge and route inquiries to a person over chat, messaging, email, or voice.

Knowledge syncChat handoffEmail handoffVoice handoff

Quarrow

Route conversations from an AI agent to a specialist in Quarrow over voice, messaging, or email channels.

Chat handoffEmail handoffVoice handoff

Rookery

Connect Rookery Guide, Talk, Support, and Chat. Bring knowledge across and move customers to a person on any channel when they need one.

Knowledge syncChat handoffEmail handoffVoice handoff

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