App store

Connect shared mailboxes, SMS lines and chat widgets to one queue.

Pull account history and pipeline stage into the conversation sidebar.

Route, snooze and escalate threads on rules your team writes.

Response time, backlog and CSAT reporting piped to your warehouse.

Share availability and book calls without leaving the thread.

Snippets, task handoffs and side-by-side docs for long replies.

Retention windows, redaction and audit exports for regulated teams.

Call logs, transcripts and help-centre lookups next to every reply.