Hi there. What are you stuck on?

Starting out

Install the editor, check that your machine clears the minimum requirements, and move an evaluation over to a paid seat.

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Your account

Everyday jobs: adding teammates, sending invites, restoring access, or changing the address a seat is tied to.

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Payments and plans

How renewal dates are worked out, which payment methods we take, where invoices land, and what the Studio tier adds.

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Fixing problems

Step-by-step walkthroughs for files that will not open, libraries that stall, and components behaving oddly in either app.

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Editor features

Questions we hear often about how the editor behaves on a desktop, inside a browser tab, or on a handset.

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Study programme

We back students, tutors and accredited schools with a no-cost tier that carries the whole editor.

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Privacy and data

Where to read our terms, the policies we publish, and the way documents are stored, encrypted and retained.

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Older licences

Still holding a one-off desktop licence? Find out how to renew it, hand it to a colleague, or retire it for good.

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Referral partners

Our partner scheme lets studios and resellers pick up the cost of seats for the teams they build work with.

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