New message in #frontdesk
Dana Okoro: Morning — my trial ends on…
Alerts in your team chat
Hear about it the moment somebody is stuck waiting on you.
…and plenty else besides
Hear about it the moment somebody is stuck waiting on you.
Follow every problem a customer raises right through to the fix.
Make the widget look like your own team built it, down to the corners.
Work the queue twice as quickly without reaching for the mouse.
Paste six lines into your layout and the messenger is running.
Add the whole company. Billing never counts heads, only conversations.
Tie a customer thread to engineering work and shut both at once.
Hello there, and thanks for writing in. I am reading through this now — give me a couple of minutes.
Keep the answer you type twenty times a week one keystroke away.
Return already in transit. Customer sent it back under tracking WR-4816.
Send the replacement out as soon as the parcel is scanned in.
Park internal context on a timeline where customers never see it.
Public GraphQL layer
No two support teams work alike. Wrenlow is API-first from the ground up, so you can bend it around whatever process you already run.
Open the API guideConnect Wrenlow to the systems you already run so routine requests are answered before anyone opens them.
Put a support desk inside your own admin tools, built on the same primitives we build on.
Push product events straight into the queue so your team can catch trouble while it is still small.