Umber Agents

Launch agents that listen,
reply, and follow through

Configure, ship and watch natural-sounding agents in 27 languages, with turn-taking under 340 ms across voice or chat.

Can I still swap this order?
Of course. Could you read me the order number?
It's UM‑6472103
Speaking…

Omnichannel agents

Agents listen, read and reply the way a person would — across phone, chat, email and SMS.

Resolution rate
58.3%
100%
50%
0%
74.18% 61.07%
9 Mar
16 Mar

Analytics

Measure resolution and CX metrics, then tune the flow while it is still running.

Turn taking

Barge-in, pauses and backchannels handled without clipping the caller.

Scoped guardrails

Topic limits, redaction and refusal policies evaluated on every turn.

Warm handoff

Escalations arrive with a summary, the transcript and the caller's intent.

Voice chat