Halyard is made for high-context, company-to-company relationships — so your team resolves more, sooner, with far less back-and-forth.
Your customers already live in Loop — your support desk should too. With Halyard you run every Loop conversation from a single fast inbox while keeping full control of the queue. Never miss a message, answer sooner, and route each request at the right priority.
Hey team, this looks a lot like the bug we shipped a fix for a couple of weeks ago.
Can you take a look and let me know?
Hey Ben, digging into this right now.
No worries, thanks!
This is now live :thumb
Handle every request faster with AI that works inside Loop. Summarize threads, draft replies, and automate the routine steps.
Track incoming messages, let AI group related conversations, and surface urgent issues — so nothing slips through.
Start, answer, and close customer conversations with your team — all from Halyard, with every discussion in one place.
August release notes 🎈
Connect your company Loop workspace to Halyard Broadcasts and stop letting good news go unshipped. A free, standalone app, built by the Halyard team.
Help managing user permissions
Assembly
Link Assembly to Halyard and start answering customers the same afternoon — no migration project required.
Give top accounts the attention they expect, with explicit SLAs and live breach alerts on every thread.
Halyard ingests requests directly, so you keep full clarity and control over every interaction.
Stay ahead of every message with instant prioritization and an inbox that answers the moment you do.
Halyard processes mail in single-digit milliseconds, which is what makes support feel immediate.
Pull product and engineering into the thread without leaving it. Everyone stays aligned, issues close sooner.
What do you need help with?
Which project is affected?
Can you describe the issue?
Forms
Structured in-product forms mean customers hand you the key facts up front — so your team resolves issues sooner.
Capture user ID, plan, and release version automatically, taking a whole round trip out of triage.
Style forms to match your own brand, so the handoff into support stays as premium as the rest of the app.
Let customers see their open threads, start new ones, and follow progress — all from a portal embedded in your own app.
Halyard is API-first, so if you can describe the workflow you can probably build it. Design your ideal support stack and ship it.
Your support process is one of a kind — your support platform should be too. Halyard's fully configurable data model lets you structure customer data however you need.
Automatically group customers by company, workspace, or team, so accounts stay easy to manage and browse.
Workspaces
Teams
Projects
Assign SLAs by tier, tenant, or plan, so every customer gets exactly the level of support they signed up for.
Autofill fields, nest data, and customize attributes — so the team spends less time on admin and more on customers.
Link support threads to Trackline or Ridge issues straight from Halyard, so feature requests and bug reports stay tracked and accounted for.
When a linked issue is resolved, Halyard updates the matching support thread and nudges your team to follow up.
When an issue is marked done, Halyard updates the thread — so your team can reply and keep the customer informed.
Annie reports that notification emails aren't delivered despite Mailwing showing successful sends and verified settings.
Carla Cavani 2m ago
Hey team, Junco are having issues with their notification emails. Could someone take a look?
Ben Braithwaite Just now
Yepp. I'll take a look now.
Halyard AI auto-triages requests, applies labels, and summarizes threads — so your team focuses on solving issues, not sorting them.
AI suggests replies from past conversations and your own docs, helping the team answer faster and stay consistent.
AI summaries give a quick read on long threads, so agents get up to speed in seconds rather than minutes.
Set SLAs per tier, company, or priority so the urgent requests are the ones that get handled first.
Get warned before an SLA is at risk, so your team can act early and skip the unnecessary escalation.
Configure SLAs around business hours or plans, keeping expectations honest for your team and your customers.
Halyard's reporting is built into every part of the workflow, helping your team spot trends, prioritize the right work, and shorten response times. Answer the questions that matter: are we focused on the right requests? Which customers need attention? How is the team trending?
Track first response time, resolution time, and support volume live — so your team stays ahead of growing demand.
No more hunting for insight — hover any attribute in Halyard to see key trends and understand what's driving the queue.
Click into metrics by tier, label, company, or channel for a full breakdown of performance. Track team workload, response-time distribution, and agent efficiency to keep everything running smoothly.
Monitor SLA performance in real time, spot risk early, and make sure your team meets its response commitments — before breaches happen.
Halyard groups customers by company, tier, or plan automatically — so you can see who needs attention and prioritize support accordingly.
Our team guides you through setup, tuning your workflows so you're getting the most out of every feature from week one.
Migrate past conversations from Deskly, sync accounts from Orbit CRM, and import historical data without the usual mess.