Subscriber Questions:
jessamine.com

How do I sign up, or send a subscription to someone else?

Please browse the plans on offer to find the arrangement that suits you best.

When should I expect my first printed issue?

Print copies generally reach a new reader between four and seven weeks after the order is placed. Every issue goes to press eight days before the date on its cover, and most readers receive theirs within a few days of that. Outside the United States, delivery can take a further fortnight.

Look up which issue was posted to you most recently, or tell us about a missed delivery.

What is included with a subscription?

Every plan carries unrestricted digital access to the whole of our work, including jessamine.com, the complete back catalogue, and the reader app. Print plans add the physical edition, mailed weekly apart from the four double issues we publish each year.

My plan came with a canvas satchel. When can I expect it to arrive?

Satchels are dispatched seven to nine weeks after payment clears. Parcels travelling abroad take longer and are occasionally held at customs. We regret that our desk cannot trace a satchel once it has entered the postal network.

Jessamine also produces satchels in seasonal and limited runs. The design you receive depends on the offer you accepted, and it is shown on the order form at the moment you sign up. Satchels are not sold on their own at present, and the design may differ from the one pictured with your offer.

Which methods of payment can I use?

We take all major credit and debit cards, and the common digital wallets on phone and desktop. If you would rather pay by cheque, post it to Jessamine Reader Services, P.O. Box 41922, Ashfield, VT 05743-1922.

Can you send me a receipt, or a summary of my plan, billing, or cancellation?

Certainly — our reader-services desk is glad to send one. After you subscribe, a confirmation note should reach your inbox within a day. For anything else, write to help@jessamine.com or ring 800-555-0147 (802-555-0198, if outside the United States).

At what point is my card charged?

Cards are billed as soon as the order reaches us, though the charge can take up to four days to surface on a statement. Ahead of every renewal we send a reminder that sets out the terms of your plan and the amount you are about to be charged.

Why does a digital-only plan need a postal address?

Should your e-mail address ever fall out of use, a postal address lets us send notices about your plan another way.

Is a subscription available to readers living abroad?

Yes. We deliver to most countries, though printed copies can be slow to arrive by international post. For help arranging one, write to help@jessamine.com or ring 802-555-0198.