Billing & instalments Set up & change instalments | Billing problems

Set up & change instalments

• What ways can I settle a plan?
• When does my next instalment land?
• Can I push a due date back?
• What happens if I miss an instalment?
• I have an instalment coming up, which cards and wallets does Yolvi take?
• How do I swap the card on an order?

Billing problems

• My payment went through twice
• A charge on my statement looks wrong
• Why was a late fee added to my plan?

Money back Track a refund

• Where is my money back?
• How long does a store take to confirm one?

Shipping & returns Cancellations | Shipments | Dispute help | Returns

• My parcel never turned up
• How do I open a dispute with a store?

Rejected order Rejected order

• Why was my order turned down?
• Can I try the same order again?

Profile & preferences Update profile | Sign-in

• How do I change my email address?
• I cannot sign in to my profile

Plans & features Getting started | Credit checks & scoring | Single-use card | Yolvi rewards

• What is a single-use card for?
• Does a soft check affect my score?

Scams & protection Report a scam | Avoid scams | Privacy

• Someone used my details to order
• How do I spot a fake message?

Yolvi wallet Yolvi Flex Debit Card | Wallet balance

• How do I top up my wallet?
• Where can I use the Flex Debit Card?