Unopened items may be sent back to us for 21 days from the day the parcel reaches you. Write to the care team before that window closes and we will issue a prepaid label the same working day. One note on hygiene: jars, droppers and refill pouches that have been opened cannot be resold, so the outer seal has to be intact for us to accept the return.

Open the order confirmation and choose Start a return. Pick the items, tell us whether you would rather have a refund or a different formula, and print the label we send back. Refunds land within six working days of the parcel arriving at our studio.

We take the major debit and credit networks, bank transfer, and the wallet built into your phone. Prices are shown in euro, pound sterling, Norwegian krone and US dollar, converted at checkout. Orders above 90 EUR can be split across three interest-free instalments.