An embedded SIM is a chip soldered into the handset, so there is no small plastic tray to pry open. You can carry an existing mobile plan across or open a brand-new one entirely from the setup screen, keep several operator profiles stored on one device, and run two numbers at once. It is also harder to strip: nobody can pull a card out and walk off with your line if the phone goes missing. Read the full setup walkthrough.
An embedded profile still needs a plan from an operator that supports one. Not every network does, and some resellers ship devices with it switched off. See which operators are supported.
Yes. A handset ordered here activates on most operators abroad, provided the local network runs bands the device supports. Roaming rates are set by the operator, not by us.
Every handset sold direct is unlocked. Devices bought on an operator instalment agreement stay tied to that operator until the balance is cleared.
In most cases the plan is attached before the box ships, so the device connects the moment you finish the setup screens. If your operator needs a manual step, we say so at checkout.
The radio covers the bands used across 168 territories. Coverage and speed depend on the local operator and the plan you travel on.
Send an undamaged handset back within 21 days of delivery for a full refund. Start the return from your order page and we cover the postage.
Choose the gift option at checkout and the device ships without a plan attached. Whoever opens it picks an operator during setup, whenever that happens.
The transfer assistant in the setup flow copies everything over a cable or a private local link. If you would rather have someone walk you through it, book a free 30-minute session with a specialist at any staffed counter.
No. The hardware is identical whichever operator you pick at checkout. Only the plan attached to it, and the instalment terms, change.
On an unlocked handset, yes. Add the new profile from settings, keep the old one dormant while your number ports across, then delete it once the switch lands.
Spread the handset over 24 monthly payments with damage cover folded in. Once 12 payments have cleared, hand the device back in working order and start again on the newest model.
Some operators knock a fixed amount off the handset when you open or keep an eligible plan. The credit is applied by the operator across your billing cycles, not taken off the price at checkout.
All four operators we sell alongside carry 5G, though the footprint varies street by street. Enter a postcode on the coverage page for a map before you commit.
One subscription covers a handset plus up to three companion products — earbuds, a watch, a tablet or a stylus — registered to the same account. Items can be swapped in and out as you replace them.
† Damage cover under Calderwyn Renew begins the day the handset ships or is collected, and can be cancelled at any point. The plan allows unlimited claims for accidental damage and up to two claims for loss or theft in any 12-month period while payments are current. Each claim carries a service fee. Taxes may apply. Replacement of a lost or stolen device depends on stock and may vary by territory.
‡ Instalment terms are offered by the operator, not by Calderwyn, and are subject to a credit check. Advertised monthly figures assume a 24-month agreement with nothing paid up front. Trade-in values are set after inspection and may fall below the estimate shown online. Offers may be withdrawn or amended without notice. Full terms and conditions.