Answers to the usual

We hold to our published information handling standards, so your work stays encrypted at rest and in transit. Duskwell Assist never trains on your pages unless you opt in to a specific request.

Anything you send through Duskwell Assist may pass to the model providers we work with, and only for the purpose of returning the result you asked for. Each of those providers is bound by written terms that forbid retaining or training on customer material. The full detail lives in our Duskwell security and data handling notes, which we revise whenever a provider changes.

Open Space settings, then Billing. Every receipt from the past 24 months sits there as a PDF, and a workspace owner can forward copies to a finance address automatically.

Most major credit and debit cards, plus the tap-to-pay wallet built into your phone. Spaces on the yearly plan with more than 40 seats can ask us to invoice instead.

A card is the smallest unit you can move around a page: a heading, a paragraph, a table row, an embedded sketch. Everything you build here is made of them.

Nothing is deleted. Existing pages stay readable and exportable, and you can keep editing them; adding brand-new cards pauses until a seat is upgraded or older spaces are archived.

Yes. Verify a school-issued address and the personal plan opens up at no cost, with Assist credits refreshed each term. Verification is re-checked once a year.

Starter shows a 7-day activity roll-up. Studio keeps 13 months of page and search history. Council adds per-space exports, retention controls and a read-only audit stream.

Take the per-seat rate for your plan and multiply it by the number of billed members on the day the invoice is cut. Yearly spaces pay the same figure twelve times over, discounted by 18%.

A prorated amount covering the days left in the current cycle, charged the moment they accept. From the next invoice onward they appear as a full seat.

Owners invite by address or shared link. Removing someone frees the seat immediately and leaves a credit on the space, which is applied against the following invoice.

Anyone who can edit or comment. Viewers, external reviewers and bots you connect through the API are free, no matter how many of them a space collects.

Moving up takes effect at once and you pay only the difference for the remaining days. Moving down waits for the cycle to close, so nothing is lost mid-month.

Billing settings, then End plan. The space keeps every paid feature until the term you already paid for runs out, then quietly drops back to Starter.

We retry three times across 14 days and email every owner in between. Access carries on throughout that window, so a lapsed card never locks anyone out of their pages.

Any owner can replace it under Billing at any point. The new card is charged from the next cycle, and we run a small authorisation to confirm it before then.

Write to the billing desk within 30 days of a charge and we send the money back to the original card. Bank clearing usually adds another five working days.

Local statutory rights always come first. Where a longer cooling-off period applies, we honour that period instead of our own, with no need to argue the point.