Seats let people contribute data to—and run analysis inside—your customer intelligence workspace. Most teams buy enough seats for their product, design, research and customer experience groups. Plenty also add seats for sales, support and marketing, who bring in frontline notes and lean on the same feedback library.

Every project carries its own permission set — private, team-visible or workspace-wide — and admins can lock sensitive fields at the field level. Enterprise workspaces add SSO groups so access follows your directory automatically.

Yes. Every paid plan comes with a 21-day trial that unlocks the full feature set, no card required. If you don’t convert, the workspace drops back to the free tier and your data stays where it is.

Monthly plans can be paused once per year for up to three billing periods. Your projects, tags and recordings stay intact and read-only until you resume.

You keep full access until the end of the period you’ve paid for, then the workspace reverts to the free tier. Nothing is deleted, and you can export every project as CSV or JSON at any point.

Annual plans of 15 seats or more can be invoiced with net-30 terms. Add your billing contact and PO number in workspace settings and invoices arrive on the first business day of each cycle.

Self-serve checkout is billed in USD. Invoiced annual plans can be issued in EUR, GBP or AUD at the rate fixed on the day the contract is countersigned.

Sales tax, VAT or GST is applied at checkout based on the billing address on file. Add a valid business tax ID and eligible workspaces are charged at the reverse-charge rate instead.