Frequently asked questions
Questions? We have answers.
How long does a typical install take?
Most rooftop installs finish in a single working day. Grid activation follows 9–13 weeks later, depending on your permitting office and your utility's interconnection queue.
What happens when the grid goes down?
Your storage unit islands the house within 40 milliseconds — most households never see a flicker. Reserve capacity is yours to set, so you can hold back anywhere from 15% to 100% of the pack for outage coverage.
Can I transfer the system if I move?
Yes. The agreement transfers to the buyer at closing at no cost, and we handle the paperwork with your title company. If the buyer would rather not take it on, you can prepay the remaining balance instead.
Is there a penalty for paying early?
None. You can settle the balance in full at any point after month six, and you only pay principal — the remaining finance charges come off entirely.
What's the expected battery lifespan?
The pack is warranted for 12 years or 4,800 full cycles, whichever arrives first, and is guaranteed to hold at least 71% of its original usable capacity at the end of that term.
Who takes care of servicing?
We do — monitoring, parts, and labor are included for the life of the agreement. Our system flags underperforming panels on its own, so in most cases a technician is scheduled before you notice anything.
What if the roof needs work first?
Our site survey includes a structural read on the roof deck. If it has fewer than eight years left, we'll say so up front and pause the project — and if reroofing comes up later, removal and reinstall runs $1,340 flat.