Frequently asked questions
Most answers are already on this page, and if yours isn’t one of them write to us — someone on the team replies, usually the same day.
Talk to usCan I upgrade just myself, or does my whole Workspace move?
Upgrading Antinode applies to the whole Workspace, which means every member on it moves to the new plan together.
What payment methods do you accept?
Major credit and debit cards on every plan. Annual Workspaces of 25 seats or more can pay by bank transfer against an invoice, and we can bill in 9 currencies if you tell us which one before renewal.
What is your refund policy?
Write to us within 30 days of a charge and we refund it in full, with no form to fill in. Refunds land back on the original payment method within about 6 business days.
How am I billed when I add paid members to a Workspace?
New members are prorated to the day and added to your next invoice, so someone who joins halfway through the cycle costs half a seat. Removing a member credits the unused days automatically.
What if I run more than one Workspace?
Each Workspace carries its own plan, seats, and invoice. Teams running several of them can move billing onto a single account so everything arrives on one statement each month.
What happens if I cancel?
The Workspace stays on its paid plan until the end of the period you already paid for, then drops to the free tier. Nothing is deleted — your work stays readable, and exports remain open for 90 days.