If a workspace stalls while it opens, clear the site data your browser keeps for Marlowend, or paste the same link into a private window. Confirm the browser is on a current release and that nothing on your network is throttling traffic. Our diagnostic walkthrough covers the remaining checks in order — begin with slow workspace startup.

Opening also drags once a space gathers a wide roster and several people are editing within the same hour. Machines with older processors and less memory tend to notice it first. Read our notes on keeping shared spaces quick during long live working sessions to see what usually helps.

A space packed with heavy files and long revision trails will slow on its own as well. Try our guide to trimming oversized workspaces.

Nine times out of ten the address on the invitation differs from the one you are entering. Request a fresh magic link, then confirm with your workspace owner which address holds the seat.

Adding someone mid-cycle bills a prorated amount for the days remaining. Your billing page lists every seat change with the date it took effect and the amount attached to it.

Owners can change any seat from the people list. A viewer keeps read access to everything shared with them, frees the paid seat at the next renewal, and loses nothing they authored.

Every receipt going back to the first payment sits under Billing history, as a PDF you can forward or attach to an expense claim. Add a finance contact there to have copies mailed out automatically.

Drag in documents, spreadsheets, recordings and image sets, or paste a link from any tool that publishes a preview. Anything over 400 MB uploads faster as a linked file.

Write to our support desk from a domain address and name two colleagues who can vouch for the handover. We reassign the owner seat once both replies land, usually within a working day.

Yes, at the end of the term you already paid for. Switch the cadence on the billing page and the new rate applies from the following renewal date, with no charge in between.

A plan is bought for one team, not for the whole account. Open the team switcher and confirm the upgrade landed on the team you work in; if it did not, we can move the seats over.

Allow our sending domain through your mail filter, and check the digest schedule under Notifications. Anything muted at the workspace level overrides the account setting.