Questions people ask us (FAQ)

Which ways can I pay for a plan?

Every workspace can settle by card in 14 currencies. Annual workspaces of 10 seats or more may also pay against an invoice by bank transfer, on net-30 terms.

Do you send a billing receipt?

A receipt lands in the billing owner's inbox the moment a charge clears, and every past receipt stays downloadable under Billing history in your workspace settings.

Is there a reduced rate for schools and learners?

Yes — accredited institutions and enrolled learners get 60% off any yearly term. Write to us from your campus address and we will apply it to the workspace within two working days.

Is there a founder rate for early companies?

Teams under three years old with fewer than 25 people can claim the founder rate: half price for the first twelve months, then standard pricing with no jump in seat count.

What counts as a study?

A study is one round of questions or tasks sent to participants. Drafts and copies cost nothing — a study only counts against your plan once the first response arrives.

What is a Contributor?

A Contributor can read every result, leave notes and build reports, but cannot launch a study or change billing. Contributor seats are free and unlimited on paid workspaces.

What is Workspace Control?

Workspace Control groups seat roles, shared folders, single sign-on and retention rules in one screen, so an admin can set what a whole department may see without filing a ticket.

Can I move studies from my own account to a workspace?

Open a study, choose Move to workspace and pick the destination folder. Responses, notes and share links travel with it, and the original link keeps working.

May I end my plan whenever I want?

Yes. Closing a plan takes two clicks and stops the next charge — the workspace stays open until the paid term runs out, and your results remain exportable for 12 months after that.