Not ready for the next shipment yet, or would you rather have it a little sooner? You can move a refill date, skip one cycle outright, or put the whole plan on hold for up to ninety days. A few of these controls are tucked away on narrow screens, so open your dashboard on a laptop if you cannot spot them anywhere on the plan page itself… keep reading
Everything you currently receive sits on one page. Open Plan settings from the account menu, then choose Manage items. From there you can add something new, hold a single item without touching the rest, or take it off the next cycle entirely. Edits made before the nightly cut-off apply from the next dispatch, and anything later waits… keep reading
Use the email address you gave us on your very first order. If the password will not take, choose Reset it underneath the fields and we will send a fresh link that stays live for thirty minutes. Signing in from a phone browser works exactly the same way. Still locked out after two or three tries? Our care team can put a single-use code on the account for you instead… keep reading
Yes. Almost everything leaves the pharmacy in a plain kraft carton with one small printed dot on the side, and nothing on the outside names what is inside. Carton stock does run short now and then, in which case we swap to a padded kraft mailer instead. Because the range keeps growing, one or two lines ship in a slightly deeper carton than… keep reading
You can cancel a plan or move the next refill date whenever you like, though we do ask for at least two clear days of notice before that order is processed. Once the pharmacy has picked and packed a shipment we are no longer able to refund it. There is a separate note on holding, skipping or cancelling an order that walks through every… keep reading
Once the pharmacy finishes packing, most parcels land within two to five working days depending on the courier and where you live. We are seeing longer waits at the moment on a handful of routes, caused by freight backlogs, rough weather and thin staffing at sorting hubs. When your parcel is running behind that window we will write to you before you… keep reading
As soon as a box leaves the building a tracking number lands in your inbox, and that same number shows against the order in your dashboard. Open the account menu, choose Orders, then pick the one you are waiting on to see every scan the courier has logged so far. If the pharmacy is still working through the order, the page shows a preparing label until… keep reading
Live messaging runs seven days a week, from six in the morning until nine at night. Tap the small speech bubble at the lower left of any page to open a thread and an advisor will pick it up. You can also write to care@quillmere.co, or find us posting as @quillmerecare. For anything clinical the messaging thread is the fastest route, since it reaches… keep reading
We treat it as the most sensitive thing we hold. Records travel over encrypted connections, sit encrypted at rest, and only the clinicians attached to your file can open them. Our privacy notice and the dispensing partner notice both set out what is kept and for how long. If any of it reads oddly, or you want a copy of everything on file, just ask and we… keep reading