Questions people ask us most
The basics
What exactly is Kavelin?
Kavelin is a shared inbox and audience analytics workspace for consumer brands and the studios that support them, built so every conversation lands in one queue and the patterns behind it are easy to read. Scheduling, reply routing, measurement, audience research and internal sign-off all live in the same place.
Which kinds of teams run Kavelin?
Around 12,400 organisations run their day inside Kavelin, from campus communications offices and hotel groups through to apparel labels, software firms and small independent studios. Open our customer stories for first-hand accounts of teams that cut handling time, cleared long backlogs and kept far more of the people who found them.
What do teams gain from Kavelin?
Most of the value shows up in three places. Everything arriving from any channel sits in one queue rather than six browser tabs. Measurement is deep enough to tell you whether a campaign actually shifted anything, instead of only counting impressions. And handing a thread to a colleague, a client or an out-of-hours rota takes a single click and leaves a full record behind. We ship new capability most weeks, guided by what customers ask us for.
Does Kavelin cost anything to try?
Anyone can take the 21-day pilot at no cost. If you would rather see figures first, the plan tiers are published here, or book a walkthrough and we will work through it together.
Is a live walkthrough available?
A phone call does not always land the point. When a guided screen tour would help you picture the workspace, we are happy to set one up — just tell us a time here!
Can I ask for a recorded tour instead?
Fill in this short request and we will pair you with a specialist who records a full pass through the product, framed around the way your own team works.
What happens on my first day?
Delighted to hear it. Open a free pilot here and your workspace is ready in a couple of minutes. Someone from our side drops in shortly afterwards to help you settle everything in.
Will you put pricing in writing?
Easily done — send us a short pricing request and a member of the team will follow up to put numbers against the way you intend to use Kavelin.
Are there customer stories I can read?
Our shelf of written customer stories keeps expanding. Each one walks through what a brand was up against, what it changed inside Kavelin and which numbers moved afterwards, using figures the brand agreed to publish.
What it does
What is actually in the product?
The toolset spans scheduling, inbox triage, measurement, keyword watching and approvals, with more arriving each quarter. See the full list of what ships today.
How deep does the measurement go?
Every channel you link feeds the same measurement layer, so the numbers and the context around them arrive together rather than in separate exports. Past the standard set you get per-person and per-team comparisons, campaign attribution, funnel movement and a read on how loudly you sit in your category. Walk through the analytics tour.
Are reports easy to share with a client?
Yes — build as many as you need, at no extra cost, laid out so you can hand one straight to a client or a board. Any report can pull from followers gained, people reached, times shown, replies received and dozens of other figures. The Composer also lets you keep only the numbers your own stakeholders care about.