Your 21-day pilot runs on the Studio tier with no card on file. When it lapses the workspace drops to read-only for 14 days, so nothing is deleted while you decide. Billing only begins once someone on the account picks a tier and confirms it.

No. Our team runs a 35-minute guided walkthrough on a sample workspace, which is usually the faster option for larger teams. There is also a self-paced sandbox with pre-loaded content if you would rather poke around alone first.

Yes, in either direction, from the billing panel. Moving up applies straight away and we pro-rate the difference against the days left in your cycle. Moving down takes effect at the next renewal so nobody loses access mid-month.

Count the people who need to publish, not the people who need to read — viewer seats are unmetered on every tier. Teams under nine publishers usually settle on Studio; anything with regional sign-off or a second brand tends to need Atlas.

Monthly plans take any major card or a direct debit mandate. Annual plans can also be settled by bank transfer against a 30-day invoice, and we can raise a purchase order in advance if your finance team needs one on file.