One session is a single scheduled conversation with one participant, whatever its length. Rescheduling does not use a second session, and a no-show returns the credit to your balance automatically.

Lite gives your workspace 14 sessions a month, three saved screeners and two seats. Unused sessions roll into the next month up to a cap of 28, so a quiet stretch is never wasted.

Nothing stops. Extra conversations are billed at the per-session rate for your plan and appear on the following invoice. You can also move up a tier at any point and we prorate the difference.

You can hold a plan for up to two months a year, or close it before the renewal date and keep access until the term ends. Recordings and notes stay readable in the archive either way.

No, they are billed separately so you can set the amount study by study. We suggest 38 units of your local currency for a half-hour chat and handle the transfer for you once the session is marked complete.

Card or direct debit through the billing page, or by invoice on annual terms. Finance leads can add a purchase-order reference that then prints on every receipt.

Per-Study runs on prepaid credit. Top the wallet up in any amount above 120 units, spend it whenever a project comes along, and see the remaining balance on the studies dashboard.

If you run fewer than six sessions in a typical month, prepaid credit usually works out cheaper. Past that, a plan costs less per conversation and unlocks saved screeners and shared seats.

Pro raises the monthly allowance to 45 sessions, adds unlimited seats, custom screening logic, transcript search across every study and a named contact for scheduling help.