Can I use Fernbright at no cost?
Yes. The Solo tier stays open for as long as you want it, with unlimited boards and 720p exports. You only move up when you need larger renders or shared workspaces.
What do I get by upgrading to Studio or to Crew?
Studio removes the corner stamp and unlocks 4K and transparent output. Crew adds shared libraries, live co-editing and one invoice for everybody on the roster.
How do the Studio plan and the Crew plan differ from each other?
Studio is built around one person's output. Crew keeps the same export ceiling but layers on shared folders, seat management, role controls and an audit trail for every file.
How does crew billing work?
One card covers the whole roster. Seats are counted on the day they are added and charged pro rata, so a mid-cycle hire only costs the days they actually worked.
My crew is on the Crew plan. Do those perks carry over to my own private projects?
They do. A paid seat travels with your account, so anything in your private drafts renders at the same quality and without the corner stamp.
I run several crews. Will one Crew plan cover every one of them?
Each crew keeps its own roster and its own bill. Your personal seat is upgraded once, but a second crew needs its own set of seats before shared folders switch on there.
How do I end my subscription?
Open Settings, choose Plan, then Stop renewing. Nothing is deleted — your work drops back to Solo limits at the end of the term you already paid for.
When is my subscription renewed?
On the same calendar day you first subscribed — monthly or every twelve months, depending on the term you picked. We send a reminder six days ahead of a yearly charge.
Are there discounts for schools?
Students and teaching staff get Studio at no charge for the length of a course. Send us proof of enrolment or a staff card and the seat is switched on within two working days.
What are your refund terms?
Write to us inside 14 days of a charge and we return it in full, no questionnaire. Refunds land on the original card in about five working days.
What payment methods do you accept?
Any major credit or debit card, plus bank transfer on yearly crew plans. Invoices in euros, pounds and dollars can be issued on request.
Are my card details safe?
Card numbers never touch our servers — they are held by a PCI DSS Level 1 payment processor, and we only ever see the last four digits on your receipt.