Answers to the usual questions

Still can’t find what you need? Have a look through the Orbeck guides or send us a note

What counts as a Pro plan?

Pro is any paid tier above Starter — Solo, Studio and Studio Group. Each removes the class cap, unlocks card payments on your booking page and hands you the full waitlist and membership tools.

Can I trial a Pro plan at no cost?

Yes. Every Pro tier runs free for 21 days with the full feature set and no card up front. If you do nothing at the end of the trial the account simply drops back to Starter.

How do I claim my booking page address?

Open Settings, then Address. Pick a name that is still free and it is live within a minute. Annual Solo and Studio accounts get the first year of a bought address covered.

Why should I use my own web address?

Your own web address, riverbendclay.com say, is how regulars remember you and how search engines rank you. Point it at your Orbeck booking page in place of the default link (yourstudio.orbeckpage.com), whether you buy the address here or already hold one.

Can I set up a mailbox on my own address?

You can. Studio and Studio Group include three mailboxes on any address you have connected, and extra ones are $3 a month each.

Where do I find my invoices and receipts?

Under Account, then Billing. Every past charge is listed with a downloadable PDF, and you can add a finance contact who receives each receipt by email.

Which payment methods can clients use?

Credit and debit cards, direct debit, wallet payments on phones, and cash or bank transfer recorded by hand at the front desk. Class packs and gift credit can be spent alongside any of them.

How do I tell whether the Studio Group tier suits us?

It is built for more than one room or site: shared instructor rosters, cross-location memberships, per-site reporting and a single invoice. Below three rooms, Studio is usually the better value.

How do I reach the Studio Group team?

Send a note through the contact link on this page and pick “multi-site”. A partner replies within one working day and will walk your rosters with you before quoting.

How do you handle rollouts across many locations?

A named partner maps your timetable, imports past bookings and memberships, and runs one site as a pilot before the rest follow. Most groups of eight rooms are live inside five weeks.

How does Orbeck handle security reviews / questionnaires?

Our trust pack covers SOC 2 Type II, GDPR handling, encryption and sub-processors, and answers most questionnaires as sent. Anything left over goes to our security team and comes back within five working days.

Do you run reduced rates for community centres?

Registered charities, community centres and council-run halls pay 40% less on any annual tier. Send proof of registration with your note and we apply it before the first invoice.