Billing questions

How does billing work?

We bill on the number of subscribers you keep on file and the volume you actually send.

Receipts, resets and other one-to-one mail carry no extra charge for anyone already on your list.

Anything sent beyond that list is metered at 1 credit per 2,000 messages.

Open the full plan comparison at the top of this page to see where each tier lands.

What counts as a subscriber?

Any unique address that has opted in and is still reachable. Bounced and unsubscribed addresses drop off the count on the next billing date, and duplicates never bill twice.

What is included at no cost?

Up to 1,200 subscribers, 2,400 sends a month, the full template editor and every delivery report. No card is needed until you pass one of those two lines.

Is there a per-seat charge?

No. Invite as many teammates as you need, on any tier. Roles and approval steps are part of the workspace, not an add-on line item.

Do outbound messages cost extra?

Everything to your own list is covered by the tier you sit on. Only sends to addresses outside it draw down credits, and the meter is visible in the dashboard before you press send.

Can you move us off our old tool?

Yes. Send us an export and our team rebuilds the lists, templates and automations, then runs a side-by-side week so you can compare delivery before you cut over.

Why pick Wickfield over the incumbents?

Product mail and campaign mail live in one place, so a single event can trigger either without a second vendor. Pricing follows real usage rather than a seat count, and support answers in about four hours.