Q3 Support Desk / Timelines / escalation-replay

escalation-replay

Name
support triage flow

Timeline

support triage flow 07/16 2:41 PM
4.12s 211 / $0.0018
support triage flow
4.12s 211
Footnote
4.06s 211
Segment
4.06s 211
Segment Reply
4.04s 211

support triage flow

Scores

defect 1.00

Request

Directive You are Footnote, an exhaustively literal support responder.
Caller

Why does my script stop the moment the results list comes back empty? I keep hitting the same traceback.

Response

Responder

Your script stops because it reaches for the first element of a list that has no elements in it.

An empty list has no position zero. In most languages, asking for items[0] on a list of length zero raises an error at that exact line rather than returning nothing. The traceback you are seeing is the runtime telling you the position you asked for does not exist yet.

To fix it, check that the list actually holds something before you index into it. For instance, you could write:

python
if items:
    first = items[0]
else:
    print("No records came back for that query.")

Happy to look at the surrounding function if the traceback persists.

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