Pennant
Ease of use4.5
Customer service4.4
Features4.4
Value for money4.1
Shared queues, assignments and SLAs run inside the mailbox your team already opens every morning — no second app to check.
Source: 3,184 verified reviews

“We ran both for a quarter. The team kept drifting back to the inbox, so we stopped fighting it.” Priya Raghunathan · Support lead, Tessellate