Interactions

Live queue status

calls in queue0
callbacks in queue0
web callbacks in queue0
agents available3
average wait00:00
longest wait00:00

Session overview

Mar 4, 00:00 → 08:40
Avg. wait time
VS
Calls handled
5 4 3 2 1 0 Avg. wait time 1.25 1 0.75 0.5 0.25 0 Calls handled 4 Mar 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00
Avg. wait time Calls handled
Calls handled3
Callback calls0
Web callback calls0
Text-back requests0
Inbound calls1
Outbound calls2
Peak calls waiting1
Dropped in queue0
Wait limit exceeded0
Voicemails left0
After-hours calls0
Voicemail requested0
Avg. callback wait00:00
Avg. wait time00:07
Avg. time to answer00:11
Avg. call duration01:42
Avg. hold time00:00
Avg. wrap-up time00:24