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Top 30 topics

0s 6h 12h 18h 24h 0s 4m 8m 12m 16m MEDIAN TIME TO CLOSE MEDIAN FIRST RESPONSE TIME SSO SETUP DATA RESIDENCY CSV IMPORT ERRORS CONTRACT REVIEW PASSWORD RESET, LOGIN SEAT UPGRADE, PRICING INVOICE, VAT, RECEIPT TRIAL EXTENSION WEBHOOK RETRIES, API MOBILE PUSH, DEVICE REFUND WINDOW, POLICY MIGRATION, LEGACY PLAN CUSTOM REPORTING
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13 topics

68.4% of conversations within this time range are covered by your topics.

Topic Volume Median first response time Median time to close Customer satisfaction
Password reset, login looppassword reset, magic link, locked out 1,2471m 12s18m 40s 91.4%
Invoice, VAT, receiptinvoice, vat id, billing address 8623m 47s9h 22m 78.2%
Seat upgrade, pricingadd seats, plan change, annual 7342m 31s4h 55m 84.6%
Webhook retries, API errorswebhook, 429, rate limit 5196m 04s11h 08m 71.3%
Refund window, policyrefund, prorated, cancel 4089m 18s15h 41m 63.9%
Migration from legacy planlegacy plan, grandfathered, migrate 27611m 02s21h 17m 58.7%