1. Peltara
2. Help centre
3. Account & settings
4. Signing in

I can’t sign in, what can I do?

If you still can’t get into your account after the steps below, give our support team a call and we’ll sort it out with you.

I didn’t get the sign-in email

Try the following if the email with your verification code or sign-in link never arrived:

• Check your spam and promotions folders
• Make sure you’re using the same email address you placed the order with
• Try another email address you might have used
• Use your phone number to sign in with a verification code instead

The sign-in link isn’t working

If the email arrived but the link doesn’t open anything, try the following:

• Update the Peltara app to the latest version
• Open the link on the same device you want to sign in on
• Use your phone number to sign in with a verification code instead

I didn’t get the verification code

If the text message with the code never arrived, try the following:

• Check that the phone number saved on your account is correct
• Add your country dialling code to the number
• Switch flight mode on and off, then resend the code

I forgot my app passcode

1. Sign in with your email address instead
2. Go to Settings
3. Scroll down and choose Passcode & biometric unlock
4. Toggle Passcode off and then back on
5. Follow the setup steps to pick a new passcode