Getting started
New here and not sure where to begin? Start with these.
Setting up your shop
- How do I open a Kilnbrook account?
- How do I add my first product listing?
- How do I set up a support inbox for buyers?
- How do I point a domain I already own at my shop?
- How to add or update the card on file
- How to turn on tips and one-off support
Designing my storefront
- Linking to custom pages from your menu
- Adding video to a storefront section
- Creating and editing custom pages
- Rearranging the blocks on your homepage
- Password-protecting a shop before launch
- Working in the Sections panel
General information
- What Kilnbrook charges, and when we charge it
- Which countries we currently ship to
- How long each product takes to make
- Changing the email address on your account
- Closing a shop and exporting your records
- What buyers see in an order confirmation
Payouts and tax
- When a payout reaches your bank account
- Choosing and verifying a payout method
- Filling in your tax profile
- Where to find your yearly earnings summary
- Charging VAT on orders shipped inside the EU
- Why a payout can be held for review