Agents & Brokers

Tips & tactics for agents

• Turning seller enquiries into signed listings
• Nine opening messages that actually get a reply
• Moving a warm lead to a first appointment
• Import your contacts: Mailcove, Rosterline, Parcelnote
• Follow-up craft: the eight-touch plan we recommend for new leads
• A seven-day plan for reviving cold sellers

See all 21 articles

Chartbourne agent tools

• Do you guarantee the estimated lead volume shown when I sign up?

Working with the support desk

• Updating your office address and licence details
• Why a profile photo gets sent back for review
• Managing team members on a brokerage account
• Response time, and how we measure it
• Reporting an incorrect property record

See all 14 articles

Listings you manage

• A new listing has not appeared in search yet
• Correcting a lot size or parcel boundary
• Taking a sold property out of results
• Photo and floor-plan requirements

Billing and subscriptions

• Changing the card we keep on file
• Reading your monthly statement
• Pausing a market subscription for a season
• Refunds for a duplicate charge

See all 9 articles

Account and access

• Resetting a password you no longer have
• Turning on two-step verification
• Transferring an account to another agent