Firnlark Privacy Policy
Your privacy matters to us. It is Firnlark's policy to respect your privacy and to comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://firnlark.com, and any other sites and services we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, postal address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
Where our site links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read the privacy policy they have posted about how they collect and use personal information. This Privacy Policy does not apply to any of your activity after you leave our site.
This policy is effective as of 12 March 2025.
Last updated: 18 November 2025.
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively give us when using or taking part in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log data
When you visit our site, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Device data
Your device may transmit data about itself when you use our site or services. This data may include the device type, operating system, unique device identifiers, and settings such as screen size and preferred language. What we receive depends on the configuration of your device and its own privacy settings.
Listening and library data
When you save a release, follow a curator, or build a shelf, we store that activity against your account so your library stays consistent across the devices you sign in from. You can export or delete this history at any time from account settings.
How We Use Information
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner incompatible with them:
- to provide you with our platform's core features and to keep your library synchronised;
- to contact and correspond with you about an order, a support request, or a change to these terms;
- to enable you to access and use our website, associated applications, and associated social media channels;
- to run competitions, sweepstakes, and other promotions you have chosen to enter;
- for internal bookkeeping, administrative purposes, and fraud prevention.
Disclosure of Personal Information
We may disclose personal information to third-party service providers who assist us in delivering the platform — payment processors, email delivery providers, hosting and infrastructure partners, and analytics providers. Each of these is bound by contract to process the information only on our instructions.
We may also disclose personal information to courts, tribunals, and regulatory authorities where we are required by law to do so, or to a purchaser or prospective purchaser in connection with a merger, acquisition, or sale of assets.
Your Rights and Choices
You always retain the right to withhold personal information from us, with the understanding that your experience of our platform may be reduced. You may request details of the personal information we hold about you, ask us to correct information you believe is inaccurate, or ask us to delete it.
If you receive marketing email from us, every message carries an unsubscribe link, and you can opt out of all non-essential contact from your notification preferences. If you believe we have breached a relevant data protection law, write to us using the details below and we will respond within 21 days.
Data Retention
We keep personal information only for as long as we need it for the purpose it was collected, or for as long as we are required to keep it by law. Where information is no longer required, we delete it or irreversibly anonymise it. Backup copies are purged on a rolling 90-day cycle.
Children's Privacy
Our services are not directed at anyone under the age of 16, and we do not knowingly collect personal information from them. If we learn that we have collected such information without verified parental consent, we will delete it as quickly as possible.
Changes to This Policy
We may change this Privacy Policy from time to time to reflect changes to our platform or to accommodate new legal requirements. We will post the revised policy on this page and update the date above. Where the change is material, we will tell you by email or through a notice in the product before it takes effect.
Questions about this policy
Write to our privacy team at privacy@firnlark.com, or by post to Firnlark, 14 Kirnside Row, Edinburgh EH3 9QA, United Kingdom. We answer every request within 21 days.