Kittiwake — resolution platform for support desks

Hands-off resolution

Every reply and every action is generated on the spot — no branching flowcharts and no library of stock answers to maintain.

My data top-up went through last night, but the plan still shows the old 20 GB cap.

Thanks for flagging that, Priya. I can see the top-up posted at 11:42 PM, and that cap changes take effect at the start of the next billing period.

Your period resets on the 14th, so the full 60 GB will show from that morning onward. Nothing further is needed on your side.

Rephrase

Can I use the extra data before then?

Wired into your stack

Drop-in connectors for the tools and records you already run. The model reasons over your handbooks, endpoints and internal runbooks from the first day.

In-house
APIs

A second pair of hands

Hand the repetitive half of the queue to an assistant that drafts, tags and files — and sharpens every time one of your people corrects it.

Draft a reply Condense thread Close & tag

Patterns you’d miss

Surface recurring themes, catch outliers the week they appear, and cut your own analyses across every conversation you have handled.

Billing

topic

27.4%

11,206 threads

9.3%

month on month