Kite has completely transformed how we run incidents by automatically generating every artifact we need, letting me focus on driving resolution instead of managing documentation. Scribe notes from the live call sync straight into the incident channel, so stakeholders stay informed without constant interruptions. The clear alert routing gives me full confidence my teams get the right signal at the right time.
At Loopwell, we're committed to enhancing the customer and product experience. With millions of users and 400+ customers, adopting Kite helps us manage incidents swiftly, ensuring minimal disruption and maximum confidence.
Kite is incredibly flexible and integrates smoothly with the tools we rely on. It makes it easy to collaborate at key moments, which helps us maintain SLAs and fix things quickly.
Take a lookWhen we did our evaluation, we gave Kite a list of features we needed. In the time it had taken us to get one vendor to respond to our product feedback, Kite had shipped four of the features we requested. Internally we had a meeting, and I think we said something like, 'Wow, they are super hungry.'
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If I could point to the single most impactful thing we did to change the on-call culture at Atlaswork, it would be rolling out Kite and democratizing incident response.
Catalog is probably my favourite feature of the platform. Makes it easy to connect different sources and map alerts to different Catalog types.
Kite is the best thing that could have happened in my career as an Incident Manager!
Kite support is so good we should just ask you folks random tech questions.
On-call feels refreshingly light and easy to configure compared to what we ran before.
The only good thing about getting live incidents is running them with Kite 😄
At least they are fun and do a ton for you that is easy to manage.
Kite is probably one of the most seamless products I've used — ever. We went from a pile of pager tools to streamlined incident reporting, management and follow up in ~3 weeks!
Their support team has set a high standard for excellence in customer service. Their professionalism, expertise, and commitment to customer success make them a trustworthy partner.
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