Recent work
Showing 5 of 68
Operations
Turning a quiet Tuesday into your best-margin night
Midweek covers are where most of the profit hides. Here is the rota and pricing pattern three properties used to stop losing money on them.
Team
Why cross-training the front desk pays off by month three
Swapping two people between reception and housekeeping for one shift a fortnight sounds disruptive. It cut agency spend by a third at the properties we followed.
Finance
A ten-minute weekly cash check for owner-operators
Four numbers, one sheet, every Friday. It will not replace your accountant, but it will tell you six weeks early when something is going wrong.
Design
Small lobby changes guests actually mention
We asked 240 recent guests what they remembered about arriving. Almost none of it was the furniture.
Systems
Choosing a booking engine without locking yourself in
The contract questions that matter more than the demo, plus what a clean exit should look like on paper.